1.1 Orders may be cancelled within 24 (twenty four) hours of placing the order by sending a cancellation notice to [email protected] or calling us on +27 (0)21 204 5500. When you cancel an order you must provide us with the applicable order reference number. We will refund you within 15 Business Days of cancellation any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any delivery costs already incurred to ship the relevant Products to you.
1.2 An order is cancelled once you have notified inVINcible.wine in writing or by telephone in accordance with the above and have received our confirmation of receipt of your cancellation notice.
1.3 You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the web site and we will provide you with a full refund in respect of the non-conforming Product.
1.4 If the Products were defective or does not comply with the description thereof in any respect when delivered to you, we will issue a replacement, or refund you the price of the Products, as well as the cost of delivery to return the Products within 30 (thirty) days from receipt of returned Products.
1.5 Unfortunately, any instance where the Products do not meet personal preference will not be regarded as “defective” Products and inVINcible.wine cannot replace/refund you in such instance.
1.6 You are more than welcome to contact us for any advice on wine selection prior to purchase.
1.7 All Products delivered and accepted by you must be stored in accordance with the instructions issued by inVINcible.wine and/or be used prior to the indicated expiry date. Provided these provisions are complied with, any Products that do not comply with the quality as described may be returned within 6 (six) months of delivery at our expense and we shall refund the purchase price paid or issue a replacement.
1.8 Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.
1.9 Any complaints regarding the standard and quality of the products bought by consumers through this e-commerce facility should be directed to the Manager, at [email protected]
1.10 Refunds will be processed as soon as possible. If we process the refund on the same day as the payment and before 7pm, then the refund will be instant. If you request the refund after 7pm, or the next day, you will receive your money back within 7 working days.